Information for Parents & Carers
Starting university is a big step in studentsâ€™ lives, but we understand that it can mean many changes for the family too. This page will provide you with relevant information to help your son/daughter when they start at ÍæÅ¼½ã½ã.
If you have any questions about moving in, orientation or just need to talk, please contact our Student Affairs team.
If you would like to receive updates from the University about programmes, scholarships and career opportunities relating to prospective students, simply complete our Parent & Carers Enquiry Contact Form by clicking the button below.
Parents Facebook Group
Join the ÍæÅ¼½ã½ã Parents Facebook group to meet other families, share tips, and ask questions.
University Calendar Key Dates
|Undergraduates||Tuesday 29 August – Friday 1 September 2023||Orientation, Registration for New Students|
|Monday 4 September 2023||First day of classes|
|Postgraduates||Saturday 16 – Sunday 17 September 2023||Orientation, Registration for New Students|
|Monday 18 September 2023||First day of classes|
|Undergraduates||Tuesday 9 January â€“ Friday 12 January 2024||Orientation, Registration for New Students|
|Monday 15 January 2024||First day of classes|
|Postgraduates||Saturday 28 – Sunday 29 January 2024||Orientation, Registration for New Students|
|Monday 30 January 2024||First day of classes|
More detailed information on the University academic calendar can be foundÂ here.
Keeping students informed
Communications from the University will be sent to students, our primary contacts
University not only prepares students academically, but also it also helps them build confidence in important soft skills such as: organisation, time management, problem-solving, communications, resiliency, independence, and more. These are all important skills to future internship providers and employers!
With this in mind, we think students taking the lead with their ÍæÅ¼½ã½ã journey is an important step.
Parental involvement and support
We do though, of course, welcome parent involvement and support. If you’re interested in knowing what is happening with Orientation, upcoming events and general university news, here are some ways you can stay in the loop:
- Speaking to the student in your life and encouraging them to check their email. We find many students are not used to checking their email regularly. Encouraging them to check their inbox and discussing any upcoming deadlines/events is a good way to stay looped in while also helping them develop this important skill. During term time, we also send students a weekly e-newsletter with important announcements, events information and more!
- If you are the parent of an incoming student, visit the Orientation pages of the website. Prior to Orientation week, we host Pre-Orientation Webinars and during Orientation week we also host a Parent’s Session. Information about these sessions will be posted on this page in the lead-up to the next Orientation.
- Our social media â€“ follow our social media channels on Twitter, Facebook and Instagram to find out the latest University news and events
Who can help if I have a question?
We welcome any parent questions or concerns! If you would like to receive updates from the University about programmes, scholarships and career opportunities relating to prospective students, simply complete our Parent & Carers Enquiry Contact Form.
For personal discussions regarding your son or daughter, please contact Student Affairs.
Please see our information below on who to contact at the University about a specific question or topic.
Please note that we cannot talk to parents about the specifics of their childrenâ€™s academic progress or anything else relating to their children unless the students sign the Permission to Release Confidential Information form.
Subject area of your question
Who to contact
|Registry Services||Academic enquiries, questions about a student’s schedule, registering for courses, academic probations and grade appeals, transfer credits, transcript requests, firstname.lastname@example.org|
|Student Affairs||Orientation, student life and activities, visa questions (once a student is on campus), pastoral care issues, support with life in London, careers & internships service, additional needs enquiries and email@example.com|
|Residence Life||Student accommodation||Allison Cole-Stutz, Vice-President for Student Affairs, firstname.lastname@example.org|
|Finance||Payments, refunds, tuition and fee queries. Questions specifically about Financial Aid & Scholarships should go to Jason Elliotemail@example.com or firstname.lastname@example.org|
|Admissions||Applying to ÍæÅ¼½ã½ã,Â questions on visas, fees and funding (prior to your arrival to campus)||email@example.com|
|Recruitment||Tours of campus/visiting firstname.lastname@example.org|
What food is available on campus?
Our campus building in Chiswick Park is ideally situated for students to have easy access to a wide range of options nearby for food, including supermarkets, retail stores, cafes, bars and restaurants.Â We also have a cafe within our campus building which offers a range of drinks and light refreshments.
Can you tell me more about the accommodation?
Our recommended location for managed student accommodation is at iQ Haywood House in West Hampstead, see our website page for more details.
Can you tell me how my son/daughter will get a key card?
New students are given a personalised key card on arrival at the campus.
Prior to arriving at ÍæÅ¼½ã½ã, we encourage all new students to send a copy of a recent passport size photo in jpeg format to Admissions in order to process their ID cards. The photos must show a close-up of studentsâ€™ full head and shoulders. It must be only of the student with no other objects or people, facing forwards and looking straight at the camera. The photo must meet our standards or the photo will be rejected and students will be required to resubmit a new image.
To speed things up on Orientation day, students can use the following web application to take a passport photoÂ . Once the photos are ready, they should be saved as a jpeg file with the studentâ€™s full name and sent to email@example.com.
What free support/services are available at the University for my son/daughter?
At our campus facility in Chiswick Park they will find:
- Free WiFi throughout the campus
- Unlimited printing
- IT labs
- Campus events and activities
- Free, confidential counsellingÂ services
- Personal Academic Advisor
- Peer mentoring scheme
- Peer tutoring scheme
- Library and quiet zones for study
- Career services through personal development seminars, leadership opportunities, work experience, volunteering
Who should I contact when things go wrong?
Our Student Affairs team should be contacted if you have any concerns about your son/daughter or would like to ask any questions on student life.Â They can be reached at:Â firstname.lastname@example.org
ÍæÅ¼½ã½ã offers confidential counselling services to all students.
Counselling sessions can be booked directly through Counsellors at our Chiswick Park campus.
Please see ourÂ websiteÂ for more information on healthcare and counselling.
Doctorsâ€™ & GP Surgeries
While your son or daughter is studying at ÍæÅ¼½ã½ã as a full-time degree student, they may access the nationâ€™s healthcare system (the NHS) free of charge.
You can find more information about healthcare in the UK on this or in our NHS Medical Care handout.